“To get to the next level of greatness depends on the quality of the culture, which depends on the quality of relationship, which depends on the quality of conversations. Everything happens through conversations.” – Judith Glaser
In her book Conversational intelligence, Judith Glaser outlines three levels at which conversations take place.
1. At a transaction level – where we seek to ensure that our views are known, they are understood and also seek to present ourselves as trustworthy.
2. At a positional power level – where we seek persuade, gain power or influence over others and our egos are at stake.
3. At a transformational level – where we are open, willing to be influenced by others and open to other perspectives.
Effective leaders require the ability to have conversations at a transformational level. But these conversations require courage. We must be comfortable with being vulnerable and with not knowing the answers. When we say, ‘I’m not sure’, we galvanise the voices in the room and engage in a transformational manner.